Here is some information to assist with your interview preparation.
For answers to questions about applying for CarMax careers, visit our FAQs.
The more you can learn about us and the position you’re applying for, the more prepared you’ll feel during the interview. We suggest you browse our websites to learn about our history, business, and Associate benefits! Also, visit one of our stores to observe what we call the “CarMax Way” of doing business. Learn more About CarMax now.
Once you’ve prepared for your interview, relax. Let your personality through. We are interested in knowing you as a person in addition to learning about your skills, talents and work background. At the end of each interview, we encourage questions, so please come prepared to ask us what you want to know!
Although we have a business casual dress code in our stores and at our corporate offices, we expect job applicants to dress in professional attire. We’ve found that professional attire helps candidates to feel more confident during the interview.
In advance of a face-to-face interview, our corporate recruiters or store personnel may conduct a phone interview. Although this may be a new experience for you, it’s a great way to begin the interview process. During the phone interview it’s important to speak and conduct yourself in the same manner as you would in a face-to-face interview.
A panel interview allows you to speak with two or more of our Associates at the same session, eliminate repeat questions, and gain more information about the job duties and our culture.
We use the behavioral interview method to learn more about you and your experience. For example, if the interviewer says “Tell me about a time when you had a dissatisfied customer.”
- Describe a SITUATION in which you had a dissatisfied customer
- Explain further the TASK you had to complete to satisfy the customer
- Tell the interviewer about the ACTION you took to handle the situation
- Finally, explain the RESULT of the situation
In addition to interviews, we utilize pre-hire assessments for many positions, often as part of your application. These assessments help us gather information regarding your knowledge, skills, and previous experience, but are only one consideration in the interview and selection process.
Applicant background interview/questionnaire
CarMax has built its success on a foundation of integrity and trust, which is reflected in the way we serve our customers, treat one another and deliver our products. We require all applicants to complete a job-related background questionnaire during our hiring process.
We strive to give our job applicants the same outstanding service we provide our customers, so after you’ve completed your initial job interview, we’ll follow up with you by phone, email, or mail.
We appreciate your time and interest, and hope you have a very positive interview experience. If you should have further questions about our interview process, please email us at firstname.lastname@example.org.